Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  • Please email info@youbeautyshop.com to request a refund for a return authorisation.

When returning an item please return in original packaging to ensure that the product is not damaged on its return journey. Please also ensure you get proof of delivery, either by receipt or a tracking reference.

Exchanges
We are happy to exchange any unopened product. Please note: The customer is responsible for all shipping charges including the cost to ship an exchange.

Payment Policy

Accepted Methods of Payment
PayPal and Visa/Mastercard

Shipping Policy

Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.